Return Policy

  1. Merchandise may not be returned without first obtaining a Return Authorization (RA) number from Dunbar Medical. This may be requested online here. Each return requires a separate RA number.
  2. All returns are subject to inspection.
  3. A 25% restocking charge will be applied to all returns.
  4. Shipping for all authorized returns to be paid by the customer.
  5. Include a note explaining the reason for return, purchase date and invoice number.
  6. Products must be returned within 30 days of receipt.
  7. Repairs must be clean and dry, or they will be returned to you without repair.
  8. Custom or special sized products may be returned for modification only, not for credit or refund.
  9. ALL RETURNS MUST BE IN SALEABLE CONDITION AND IN ORIGINAL PACKAGING.

Please ship all returns to:

Dunbar Medical
5285 Tomken Road, Unit 1
Mississauga ON  L4W 3N8